Privacy Policy

Farrell Air Conditioning ("we," "us," or "our") respects your privacy. This policy explains what information we collect through our website at farrellac.com, how we use it, and the choices you have. By using this website, you agree to the practices described here.

Information You Provide to Us

• Service request forms. When you fill out a quote or contact form, we collect your name, email address, phone number, and any message you include. Form submissions are processed by our website hosting provider, Netlify.
• Online booking. When you book an appointment, your booking details (name, contact information, service address, and requested service) are collected and processed by Housecall Pro, the scheduling software we use to run our business.
• Online shop. If you purchase products or request an instant quote through our online shop, your order and payment information is collected and processed by Contractor Commerce. We do not store your payment card details on this website.

Information Collected Automatically

• Phone call tracking. We use CallRail to manage the phone numbers shown on this website. When you call us, CallRail collects your phone number, the number you dialed, and the date, time, and duration of the call. Calls may be recorded and transcribed for quality assurance, training, and customer service purposes. If you do not want your call recorded, please tell us at the start of the call.
• Website analytics. We use Plausible Analytics, a privacy-focused analytics service that does not use cookies and does not track you across other websites. It gives us aggregate statistics such as page views and referral sources.
• Advertising measurement. We use a conversion measurement pixel (provided by OpenAI) to understand whether visitors who arrive from our ads request service. This helps us measure ad performance.
• Server logs. Like most websites, our hosting provider automatically logs basic technical information such as IP address, browser type, and pages visited.

Cookies

This website itself does not set marketing cookies. Some of the third-party services described above (such as call tracking, advertising measurement, and the online shop) may set cookies or use similar technologies to function and to measure results. You can control or delete cookies through your browser settings.

How We Use Your Information

• To respond to your service requests, provide quotes, and schedule appointments
• To communicate with you about your service, including confirmations and follow-ups
• To operate, improve, and secure our website and services
• To measure the effectiveness of our advertising
• To comply with legal obligations

Calls, Texts, and Emails

When you submit a form, book an appointment, or call us, you agree that we may contact you by phone, text message, or email about your service request. Consent to receive text messages is not a condition of purchasing any service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can ask us to stop contacting you by using the contact information below.

How We Share Information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only with service providers who help us run our business — such as Netlify (website hosting and forms), Housecall Pro (scheduling and customer management), CallRail (call tracking), Contractor Commerce (online shop), and analytics and advertising measurement providers described above — and when required by law.

Data Retention and Security

We keep personal information only as long as needed for the purposes described above or as required by law. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure.

Your Choices and Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information below. Depending on where you live, you may have additional rights under state privacy laws. We will respond to verified requests as required by applicable law, and we will not discriminate against you for exercising your rights.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version on this page and revise the effective date above.

Contact Us

Farrell Air Conditioning
6840 Commerce Ave Suite A, Port Richey, FL 34668
2116 Mariner Blvd, Suite B, Spring Hill, FL 34609
Phone: (727) 327-7355
Email: info@farrellac.com